Ralston's #1 Residential water Damage Restoration Service

1. Inspection and Assessment

• Initial Contact: Our emergency response team is available 24/7 to quickly respond to your call.
• Safety First: We ensure the property is safe to enter, checking for electrical hazards and structural damage.
• Damage Categorization: We classify the water damage into one of three categories:
  • Category 1 (Clean Water): From a sanitary source like a broken pipe
  • Category 2 (Gray Water): Slightly contaminated water, e.g., from washing machines
  • Category 3 (Black Water): Highly contaminated, e.g., sewage backups
• Moisture Mapping: Using advanced moisture meters and thermal imaging cameras, we identify all affected areas, including hidden moisture pockets.
• Documentation: We thoroughly document the damage for insurance purposes, including photographs and detailed notes.
• Restoration Plan: Based on our assessment, we develop a comprehensive restoration plan tailored to your specific situation.

2. Water Extraction

• Removal of Standing Water: We use powerful submersible pumps for large volumes of water.
• Specialized Equipment: Truck-mounted and portable extraction units are employed to efficiently remove water from carpets, padding, and hard surfaces.
• Content Removal: We carefully remove and catalog water-damaged items for cleaning and restoration.
• Carpet Handling: If salvageable, carpets are detached, cleaned, and dried separately to prevent further damage.

3. Drying and Dehumidification

• Strategic Equipment Placement: We position industrial-grade air movers and dehumidifiers to create optimal airflow.
• Moisture Level Monitoring: Daily moisture readings are taken to track the drying process and adjust equipment as needed.
• Hidden Moisture Addressing: We may remove baseboards, drill holes in walls, or use injectidry systems to dry inside wall cavities.
• HVAC Cleaning: If affected, we clean and dry the HVAC system to prevent mold growth and circulation of contaminants.
• Hardwood Floor Drying: Specialized drying mats may be used to save hardwood floors from cupping or buckling.

4. Cleaning and Sanitizing

• Antimicrobial Application: We apply professional-grade antimicrobial treatments to prevent mold growth.
• Content Cleaning: Salvageable items are cleaned using appropriate methods (dry cleaning, wet cleaning, spray and wipe, foam cleaning, abrasive cleaning, or immersion cleaning).
• Odor Removal: We use air scrubbers, ozone generators, or thermal fogging to eliminate lingering odors.
• Carpet Cleaning: If carpets are salvageable, we perform hot water extraction or other appropriate cleaning methods.
• Disposal of Unsalvageable Items: We properly dispose of items that cannot be restored, following local regulations.

5. Mold Remediation

• Mold Inspection: We conduct a thorough inspection to identify existing mold growth and areas at risk for mold development.
• Containment: We set up containment barriers to prevent mold spores from spreading to unaffected areas during the remediation process.
• Air Filtration: HEPA air scrubbers are used to capture airborne mold spores and improve air quality.
• Mold Removal: We remove mold-infested materials using appropriate techniques, such as damp wiping, HEPA vacuuming, or controlled demolition for severely affected areas.
• Antimicrobial Treatment: We apply EPA-registered antimicrobial solutions to kill remaining mold spores and prevent future growth.
• Encapsulation: Where necessary, we may encapsulate affected areas with specialized sealants to provide additional protection against future mold growth.
• Post-Remediation Verification: We conduct testing to ensure that mold levels have been reduced to normal, acceptable levels.

6. Restoration and Reconstruction

• Structural Drying Verification: We ensure all structures are completely dry before beginning repairs.
• Minor Repairs: This may include replacing drywall, painting, or installing new carpet.
• Major Reconstruction: For severe cases, we may need to rebuild entire rooms or sections of the property.
• Coordination with Subcontractors: We manage specialized services like electrical, plumbing, or HVAC repairs if needed.
• Final Inspection: We conduct a thorough final inspection to ensure all restoration work meets our high standards and your satisfaction.
• Documentation: We provide detailed documentation of all restoration work for your records and insurance purposes.

Throughout the entire process, we maintain open communication with you and your insurance company to ensure a smooth and stress-free restoration experience.